pamantasan Privacy Policy
This Privacy Policy explains how pamantasan collects, uses, stores, and protects your personal information when you register and use our platform. We are committed to handling your data responsibly and in accordance with applicable Philippine data privacy laws.
Last updated: 2025. This policy applies to all users accessing pamantasan from the Philippines and other jurisdictions.
1. What Information We Collect
When you create an account or use the pamantasan platform, we collect several categories of personal information necessary to operate the service:
- Account information: Your full name, date of birth, email address, username, and password (stored in hashed form). This is required to create and verify your account.
- Identity and verification data: Government-issued identification documents may be requested during account verification or before processing withdrawals above certain thresholds.
- Payment and transaction data: Deposit and withdrawal records, payment channel used, and transaction amounts in Philippine Peso (₱ / PHP). We do not store full card numbers or complete bank credentials on our servers.
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution. This is collected automatically when you access the platform.
- Usage data: Pages visited, games played, bet history, session duration, and interaction patterns within the platform. This data helps us understand how players use pamantasan and improve the experience.
- Communications: Messages sent to our support team, including email content and any attachments you share with us when seeking assistance.
2. Why We Use Your Information
pamantasan uses the information we collect for the following purposes:
- Account management: To create, maintain, and secure your account, verify your identity, and process login requests.
- Service delivery: To provide access to the sportsbook, live casino, slots, and other platform features, and to process deposits and withdrawals in Philippine Peso.
- Regulatory compliance: To meet our obligations under applicable gaming regulations, anti-money laundering (AML) requirements, and data privacy laws in the Philippines.
- Security and fraud prevention: To detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform and your account.
- Customer support: To respond to your enquiries, resolve account issues, and assist with payment questions.
- Platform improvement: To analyse usage patterns and improve the navigation, game selection, and overall experience for Philippine players.
- Responsible gaming: To monitor usage patterns and identify accounts that may benefit from responsible gaming interventions or self-exclusion support.
We do not use your data for unsolicited marketing without your consent, and we do not sell your personal information to third parties for commercial purposes.
3. Cookies and Tracking Technologies
pamantasan uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. We use the following types:
- Essential cookies: Required for basic platform functionality, including maintaining your login session and remembering your language preference. These cannot be disabled without affecting your ability to use the platform.
- Performance cookies: Collect anonymous data about how pages are used, which helps us identify and fix technical issues and improve load times, particularly for users on Philippine mobile networks.
- Functional cookies: Remember your preferences and settings within the platform, such as game display options or previously visited sections.
Most browsers allow you to control cookies through their settings. Disabling essential cookies may limit your ability to log in or use key platform features. We do not use third-party advertising cookies or share tracking data with ad networks.
4. Data Storage, Security, and Third-Party Sharing
Your data is stored on secured servers with industry-standard encryption in transit and at rest. pamantasan applies access controls that restrict your personal information to team members who require it to perform their role — such as support staff handling account enquiries or compliance personnel conducting verification checks.
We retain your account data for as long as your account remains active, and for a period thereafter as required by applicable law or regulatory obligation. Transaction records in Philippine Peso may be retained for up to seven years in accordance with standard financial record-keeping requirements.
pamantasan may share your data with the following categories of third parties, strictly as necessary:
- Payment processors: To facilitate deposits and withdrawals through local Philippine payment channels. These partners are bound by their own data privacy commitments.
- Identity verification services: Where we are required to verify your identity as part of regulatory compliance procedures.
- Regulatory and legal authorities: Where disclosure is required by law, court order, or applicable gaming regulations in the Philippines.
We do not share your data with unrelated third-party businesses, data brokers, or advertising platforms.
5. Your Rights and Minor Protection
As a user of pamantasan, you have the following rights in relation to your personal data:
- Right of access: You may request a summary of the personal data we hold about you at any time by contacting [email protected].
- Right to correction: If any information held in your account is inaccurate, you may request that we correct it. Some corrections may require supporting documentation.
- Right to deletion: You may request that we delete your personal data. Note that certain records may be required to be retained for regulatory or legal reasons even after account closure.
- Right to object: You may object to specific uses of your data where our processing is based on legitimate interest rather than legal obligation.
To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Privacy Request." We will respond within a reasonable timeframe.
Minor protection: pamantasan does not knowingly collect personal data from individuals under 18 years of age. Our registration process includes age verification, and accounts found to belong to minors will be closed immediately. If you believe a minor has registered an account, please contact our support team without delay.
6. Policy Updates and How to Reach Us
pamantasan may update this Privacy Policy from time to time to reflect changes in platform features, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via a notice on the platform or by email to the address on your account. The updated policy will take effect on the date indicated at the top of the page.
We encourage you to review this page periodically, particularly if you have concerns about how your data is handled. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.
If you have questions about this Privacy Policy or wish to exercise any of your data rights, the best way to reach us is by email at [email protected]. For common questions about account access, payment processing, and platform navigation, the FAQ page is also a useful starting point.
Questions About Your Privacy?
If you want to know more about how pamantasan handles your data, our support team is ready to help. You can also check the FAQ page for common account and privacy questions.